Privacy Policy

Creative Avenues of Design Inc. Privacy Policy was updated on Feb. 15, 2019.

Your privacy is important to Creative Avenues of Design Inc. so we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your personal information. In addition to this Privacy Policy, we provide data and privacy information imbedded in our products for certain features that ask to use your personal information. You can review this information before enabling these features, in Settings related to those features or online at CreativeAvenues.ca/privacy-policy
Please take a moment to familiarize yourself with our privacy practices and contact us if you have any questions.

Collection and Use of Personal Information
Personal information is data that can be used to identify or contact a single person.
You may be asked to provide your personal information anytime you are in contact with Creative Avenues of Design Inc. or an Creative Avenues of Design Inc. affiliated Creative Avenues of Design Inc.. Creative Avenues of Design Inc. and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, content, and advertising. You are not required to provide the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.

Here are some examples of the types of personal information Creative Avenues of Design Inc. may collect and how we may use it:

What personal information we collect
When you create an Creative Avenues of Design Inc. login, sign up for our mailing list, purchase a product, register for a class at an Creative Avenues of Design Inc., connect to our services, contact us, or participate in an online survey, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, device identifiers, IP address, location information and credit card information.

We may process your personal information: for the purposes described in this Privacy Policy, with your consent, for compliance with a legal obligation to which Creative Avenues of Design Inc. is subject or when we have assessed it is necessary for the purposes of the legitimate interests pursued by Creative Avenues of Design Inc. or a third party to whom it may be necessary to disclose information.

The personal information we collect allows us to keep you posted on Creative Avenues of Design Inc.’s latest product announcements, schedule changes, and upcoming events. If you don’t want to be on our mailing list, you can opt out anytime by clicking the unsubscribe link at the bottom of our email to you.

We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes.

We may also use your personal information for account and network security purposes, including in order to protect our services for the benefit of all our users. Where we use your information for anti-fraud purposes it arises from the conduct of an online transaction with us.

We limit our uses of data for anti-fraud purposes to those which are strictly necessary and within our assessed legitimate interests to protect our customers and our services. For certain online transactions we may also validate the information provided by you with publicly accessible sources.

We may use your personal information, including date of birth, to verify identity, assist with identification of users, and to determine appropriate services.

From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with Creative Avenues of Design Inc., you may not opt out of receiving these communications.

We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Creative Avenues of Design Inc.’s products, services, and customer communications.

If you enter into a sweepstakes, contest, or similar promotion we may use the information you provide to administer those programs.
Source of your personal information where they are not collected from you
We may have received your personal information from other persons if that person has shared our content with you using social media, sent gift certificates and products, or invited you to participate in Creative Avenues of Design Inc. services or forums. We may also validate the information provided by you when creating a login with a third party for security and fraud prevention purposes.

Collection and Use of Non-Personal Information
We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:

We may collect information such as occupation, language, zip code, area code, unique device identifier, referrer URL, location, and the time zone where an Creative Avenues of Design Inc. product is used so that we can better understand customer behaviour and improve our products, services, and advertising.

We may collect information regarding customer activities on our website, services, our online store, and from our other products and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is considered non‑personal information for the purposes of this Privacy Policy.

We may collect and store details of how you use our services, including search queries. This information may be used to improve the relevancy of results provided by our services. Except in limited instances to ensure quality of our services over the Internet, such information will not be associated with your IP address.

Cookies and Other Technologies
Creative Avenues of Design Inc.’s websites, online services, interactive applications, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behaviour, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non‑personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

Creative Avenues of Design Inc. and our partners also use cookies and other technologies to remember personal information when you use our website, online services, and applications. Our goal in these cases is to make your experience with Creative Avenues of Design Inc. more convenient and personal. For example, knowing your first name lets us welcome you the next time you visit our site our user our application.

As is true of most internet services, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data.

We use this information to understand and analyze trends, to administer the site, to learn about user behaviour on the site, to improve our product and services, and to gather demographic information about our user base as a whole. Creative Avenues of Design Inc. may use this information in our marketing and advertising services.

In some of our email messages, we use a “click-through URL” linked to content on the Creative Avenues of Design Inc. website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

Disclosure to Third Parties
At times Creative Avenues of Design Inc. may make certain personal information available to strategic partners that work with Creative Avenues of Design Inc. to provide products and services, or that help Creative Avenues of Design Inc. market or sell to customers. Personal information will only be shared by Creative Avenues of Design Inc. to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.

Service Providers
Creative Avenues of Design Inc. shares personal information with companies who provide services such as information processing, credit card process, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever Creative Avenues of Design Inc. operates.

Others
It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for Creative Avenues of Design Inc. to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Protection of Personal Information
Creative Avenues of Design Inc. takes the security of your personal information very seriously. Creative Avenues of Design Inc. online services protect your personal information during transit using encryption. When your personal data is stored by Creative Avenues of Design Inc., we use computer systems with limited access housed in facilities using physical security measures.

When you use some Creative Avenues of Design Inc. products, services, or applications or post on an Creative Avenues of Design Inc. forum, chat room, or social networking service, the personal information and content you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to share or submit in these instances. For example, if you list your name and email address in a forum posting or comment, that information is public. Please take care when using these features.

Integrity and Retention of Personal Information
Creative Avenues of Design Inc. makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy. When assessing these periods we carefully examine our need to collect personal information at all and if we establish a relevant need we only retain it for the shortest possible period to realize the purpose of collection unless a longer retention period is required by law.

For other personal information we hold, we will process your request that we correct the data if it is inaccurate or delete the data if Creative Avenues of Design Inc. is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. We may also decline aspects of deletion or access requests if we believe doing so would undermine our legitimate use of data for anti-fraud and security purposes as described earlier. A request may be made directly to Creative Avenues of Design Inc..com/contact.

Third‑Party Sites and Services
Creative Avenues of Design Inc. websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties − for example, a third‑party mobile device app.

Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.

Privacy Questions
If you have any questions or concerns about Creative Avenues of Design Inc.’s Privacy Policy or data processing, please contact us. You can always contact us by phone at the relevant Creative Avenues of Design Inc. Support number for your country or region.

Creative Avenues of Design Inc. may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.

Use of Cookies

Creative Avenues of Design Inc.’s websites and online services may use “cookies.” Cookies enable you to use advanced functionality like shopping carts and to personalize your experience on our sites, tell us which parts of our websites people have visited, help us measure the effectiveness of ads and web searches, and give us insights into user behaviour so we can improve your experience on our site.

If you want to disable cookies in the your web browser, check with your browser provider to find out how to disable cookies. Because cookies are used throughout our website, disabling them may prevent you from using certain parts of the sites, as certain parts of our site may not function without cookies.

The cookies used on our websites have been categorized based on the guidelines found in the ICC UK Cookie guide. We use the following categories on our websites and other online services:

Category 1 — Strictly Necessary Cookies
These cookies are essential to enable you to browse around our websites and use their features. Without these cookies, services like shopping baskets and e-billing cannot be provided.

Category 2 — Performance Cookies
These cookies collect information about how you use our websites — for instance, which pages you go to most. This data may be used to help optimize our websites and make them easier for you to navigate. These cookies are also used to let affiliates know if you came to one of our websites from an affiliate and if your visit resulted in the use or purchase of a product or service from us, including details of the product or service purchased. These cookies don’t collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous.

Category 3 — Functionality Cookies
These cookies allow our websites to remember choices you make while browsing. For instance, we may store your geographic location in a cookie to ensure that we show you our website localized for your area. We may also remember preferences such as text size, fonts, and other customizable site elements. They may also be used to keep track of what featured products or videos have been viewed to avoid repetition. The information these cookies collect will not personally identify you, and they cannot track your browsing activity on non-Creative Avenues of Design Inc. websites.